Shipping Policy

Thank you for shopping with Vastago G7 Inteliget! We are committed to delivering your pet products quickly, safely, and reliably. Please review our shipping policy to understand how we handle orders and deliveries.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been received and another once it has been shipped, including tracking information.

2. Shipping Rates & Delivery Estimates

  • Shipping charges are calculated at checkout based on the weight of your order and delivery location.

  • Standard delivery times range from 3–7 business days within the continental U.S.

  • Expedited shipping options may be available at an additional cost.

Note: Delivery times are estimates and may vary depending on carrier delays, weather, or peak seasons.

3. Shipping Locations

We currently ship within the United States only.
We do not offer international shipping at this time.

4. Local Pickup

If you are located in Phoenix, AZ, we offer free local pickup from our store:

📍 Vastago G7 Inteliget
4539 N 22nd St, STE N, Phoenix, AZ 85016
You will receive an email notification when your order is ready for pickup.

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this to monitor the delivery progress.

6. Lost or Damaged Packages

If your order is lost, delayed, or arrives damaged:

  • Please contact us within 7 days of the expected delivery date.

  • For damaged items, include photos of the packaging and product.

We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Incorrect Shipping Information

Please ensure all shipping details are accurate before placing your order.
We are not responsible for delays or lost packages due to incorrect addresses.

Need Help?
For any shipping-related questions, feel free to contact us:

📧 bidistribuitors@gmail.com
📞 (480) 944-1433